FAQ

PRODUCTION & SHIPPING

 

What is the production time?

Each piece is made by hand and takes about 1-2 weeks for me to complete. Some popular designs are pre-made and can ship out as early as 2 business days. Please contact us if you have a specific date you need your piece for and we will do our best to meet it: cocorosebysly@gmail.com

 

Where is your jewelry made?

All of our designs are made here locally in Green Bay, Wisconsin. The jewelry is made by mainly myself (Sly Chou) and occasionally with the loving help of my close friends and family! I have been making jewelry for about 7 years now, and specialize in layering and resin jewelry.

 

What materials do you use to make your jewelry?

We use a variety of durable yet affordable materials such as 14k or 24k gold fill, sterling silver, raw brass, stainless steel, and resin. By using these specific materials we are able to create affordable and also long lasting jewelry.

 

What is 14K Gold-Fill?

“Gold-filled” is a USA industry standard that legally requires 1/20th, or 5% pure gold by weight.  It’s a strictly regulated process that involves pressure bonding multiple layers of solid 14k gold with extreme heat over a core of high-quality jeweler’s brass resulting in a durable real gold product.

 

What is .925 Sterling Silver?

Sterling silver is considered a precious metal and consists of 92.5% pure silver. The other 7.5% of the alloy is usually copper, which strengthens the silver without compromising its appearance. And while sterling silver will naturally darken over time, it is a solid metal, so you can polish and clean it to look brand new!

 

What's the difference between gold-filled and gold plated?

Gold-filled jewelry contains 100x more gold than gold plated jewelry. Gold-filled jewelry lasts longer and stands up to wear and tear better than gold plated. Gold plating will generally wear off rather quickly and expose the brass base product.

Gold plating has extremely vague legal requirements, and you have no real way of knowing what thickness you’re getting.  In fact, oftentimes something will be called “gold plated” when it just has a gold-colored coating and no real gold at all!

 

Is Gold-Filled Jewelry Durable?  How long does it last?

After solid options, Gold-filled jewelry is certainly your best quality for gold pieces.  In theory, gold fill items can last a lifetime.  Indeed, some gold-fill jewelry still exists from the Victorian era (over 100 years old).  In practice, actual longevity will depend on how you care for it and a variety of other factors. Ask us how to care for your jewelry!

 

Is Gold-Filled Jewelry okay for people with Sensitive Skin?

Yes.  99.9% of people find they have no sensitivity to gold-filled jewelry.  Because the outside of the piece is solid 14k gold, it interacts with your skin in the same way solid 14k gold would.

  

REFUNDS & EXCHANGES

 

What is your return policy?

Please see our return policy here.

 

Does your jewelry come with a warranty?

Yes! Our 14k gold fill & sterling silver necklaces come with a 60-day warranty. Please email cocorosebysly@gmail.com with any questions or concerns. 

 

EXTRA

 

Will you sell/share my personal data with third parties?

Coco Rose by Sly respects our customer's privacy. No personal information will be shared with any third party, with an exception of shipping providers that deliver purchases.

 

Can I find your jewelry in any local stores?

Currently we are only selling at local markets (Click here to go to our Events page) and here on our online shop!

 

I own a boutique/am a buyer. How do I get your products in my store?

Please email cocorosebysly@gmail.com for wholesale information! Thank you!

 

What is N.A.M.I. Brown County?

N.A.M.I Brown County is the local Wisconsin chapter of the National Alliance on Mental Illness. 5% of all of our proceeds go directly to this organization in an effort to stand in support of those struggling with the negative effects of mental illness. Our founder Sly Chou is an advocate for those with mental illness. They  believe in ending the stigma surrounding it so that people who need treatment will seek it and lead richer lives for themselves and those around them! 

Learn more about N.A.M.I and what they do here: https://namibrowncounty.org/